About the openrouteservice category

openrouteservice
1

The place for all your openrouteservice enquiries. If you are having issues getting something to work or not sure how to get something out of the API, then here is a good place to start.

Before asking a question, please do a quick search to make sure that it hasn’t been asked and answered before by someone else.

2

Hello openrouteservice team.

  1. I was using the openrouteservice distance matrix and it has disappeared from the dashboard. Has it gone forever?

  2. I have tried using the /v2/matrix/{profile} Post Matrix service instead but it keeps returning the error:

- { - "error": { "message": "Could not write JSON: (was java.lang.ArrayIndexOutOfBoundsException); nested exception is com.fasterxml.jackson.databind.JsonMappingException: (was java.lang.ArrayIndexOutOfBoundsException) (through reference chain: heigit.ors.api.responses.matrix.JSONMatrixResponseObjects.JSONMatrixResponse["matrix"])" }, - "info": { - "engine": { "version": "5.0", "build_date": "2019-02-28T09:09:39Z" }, "timestamp": 1553495414646 } }

Please would you help me get up and running again

Kind regards

Gillian

3
  1. Not sure what you mean. Matrix is still active of course.
  2. Can you post your URL and request body? You don’t have to use the POST endpoint, you can still request the exact same way as before (with the old URL and POST body).
4

Sorry Nils I meant the API playground not the Dashboard. There is no option for the GET matrix.

Kind regards

Gillian

50%20pm
50%20pm1850×1796 286 KB

5

Sorry, I meant you can still use the old endpoint. Which offers GET and POST. Look for the small API version dropdown in the lower left and change to V1.

6

Many thanks…up and running again
Kind regards

Gillian

7

Hello,

I am trying to save up time and RAM resources while running the engine for spain-latets.osm.pbf. I need only matrix and isochrones for foot-walk and driving-car profiles. In app.config I restrict routes to enabled: false .

I also restrict at the isochrones section the maximum_range_time and maxim_range_distance, by using only the profiles I need and removing the section:

{
“profiles”:“any”
}

And yet I see whenever I do docker-compose up that all the graphs for all the profiles are built. In this order: Vehicle-car, Vehicle-hgv, bike, pedestrian-walk

I checked the documentation for app.config and does not mention this issue. What is happening? How can I strip down the graphs so that I build only what I need? Thanks!

8

A post was split to a new topic: ORS doesn’t find route where OSMR does

9

Old open route and new open route is not working and highlighting roads. New open route is timing out.

10

I’m getting consistent Bad Gateway / Gateway Timeout errors on the Directions endpoint, on both the old and new API hosts. Details below.

What I’m doing:
POST request to the Directions endpoint with the following headers and body:

  • Authorization: (basic key used)
  • Content-Type: application/json
  • Body: {“coordinates”:[[8.681495,49.41461],[8.687872,49.420318]]}

Endpoints tested:

  1. https://api.heigit.org/openrouteservice/v2/directions/driving-car → 504 Gateway Timeout (plain nginx error page, no JSON body)
  2. https://api.openrouteservice.org/v2/directions/driving-car → 502 Bad Gateway (plain nginx error page, no JSON body)

Both fail identically with the same headers and body.

What I’ve ruled out:

  • The root domain loads instantly and correctly (200 OK, full HTML landing page), so DNS, TLS, and basic connectivity to your infrastructure are working fine.
  • Verbose curl output (curl -v) shows the TCP/TLS handshake completing and the request being sent successfully; the failure happens only while waiting on the response from the routing backend.
  • Tested from curl directly (not just Postman) to rule out a client library issue.
  • Tested on two different networks to rule out a local firewall/proxy/VPN issue.

This suggests the issue is on the routing backend behind nginx, rather than my request, my key, or my network.

Could you please check whether there’s a known issue with the Directions service right now, and let me know if there’s anything on my side I should change? Happy to send full curl -v logs or a HAR file if useful.