403 "Quota exceeded" despite dashboard showing full quota (2000/2000)

Hello,

I’m getting a 403 {“error”: “Quota exceeded”} response on the Directions V2 / driving-hgv endpoint, but my dashboard shows my full quota available (Directions V2: 2000/2000, all other endpoints also showing full).

Details:

  • Org ID: 5b3ce3597851110001cf6248
  • Endpoint: POST /v2/directions/driving-hgv
  • Response has no X-Ratelimit-* or quota headers at all, just Server: nginx, X-Generator: tyk.io, and the error body
  • This has been consistent across multiple tests over the past ~24 hours, including after waiting well past a minute between requests (ruling out the per-minute limit)
  • Dashboard consistently shows full quota remaining the entire time

Is there a sync delay between the dashboard and the enforcement layer, or something else going on with my account/key? Happy to provide the full key via DM if needed. Any help would be appreciated — this is blocking a project I’m actively working on.

Thanks!

A post was merged into an existing topic: Matrix & Directions return 502 – “DNS lookup failure for heigitsv03.heigit.org”