# Route does not use sidewalk

**URL:** https://ask.openrouteservice.org/t/route-does-not-use-sidewalk/425
**Category:** directions
**Created:** [April 12, 2019, 2:43pm UTC](https://ask.openrouteservice.org/t/route-does-not-use-sidewalk/425 "2019-04-12T14:43:27Z")
**Posts on this page:** 2
**Page:** 1

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### Author: ![konstantinos019](https://ask.openrouteservice.org/letter_avatar_proxy/v4/letter/k/5fc32e/32.png) [@konstantinos019](https://ask.openrouteservice.org/u/konstantinos019)
#### Post date: [April 12, 2019, 2:43pm UTC](https://ask.openrouteservice.org/t/route-does-not-use-sidewalk/425/1 "2019-04-12T14:43:27Z")

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Hello there,  
I am building an accessibility app and I have the following problem, first, the route does not go from the sidewalk and instead the ending point is on the main road, even though there is a wheelchair, not accessible tag. Also, I regularly update the open street map with accessibility information, how long should I wait for the service to get the update?

 ![image](https://ask.openrouteservice.org/uploads/default/original/1X/a03b97cc7c5034d5750baf7f4b54d5a36e95c6b7.jpeg)

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### Author: ![amandus](https://ask.openrouteservice.org/user_avatar/ask.openrouteservice.org/amandus/32/669_2.png) [@amandus](https://ask.openrouteservice.org/u/amandus)
#### Post date: [November 11, 2019, 4:06pm UTC](https://ask.openrouteservice.org/t/route-does-not-use-sidewalk/425/2 "2019-11-11T16:06:06Z")

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Hi @konstantinos019,

Sorry for not getting back to you sooner.

Regarding updates from osm:  
We are still having some issues with our server infrastructure. Because of this we can’t generate graphs on a biweekly schedule.

If you are having trouble with specific requests please post a request URL of the problematic route with further information (What did you do, what did you expect, what did you get?).

Best regards

Best regards.