# ORS host with less downtime?

**URL:** <https://ask.openrouteservice.org/t/ors-host-with-less-downtime/6906>\
**Category:** openrouteservice\
**Created:** [February 3, 2025, 6:21pm UTC](https://ask.openrouteservice.org/t/ors-host-with-less-downtime/6906 "2025-02-03T18:21:32Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![jschnell](https://ask.openrouteservice.org/user_avatar/ask.openrouteservice.org/jschnell/32/971_2.png) [@jschnell](https://ask.openrouteservice.org/u/jschnell)\
**Post date:** [February 4, 2025, 10:28am UTC](https://ask.openrouteservice.org/t/ors-host-with-less-downtime/6906/2 "2025-02-04T10:28:39Z")

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Hey Winston,

I am not aware of anyone hosting a paid plan with an SLA.  
What exactly is “your purpose” where you would need more uptime than currently available?

We are of course aiming to provide higher uptimes ourselves, starting with more clearly announcing our downtimes and scheduled maintenances.

The downtime on Jan 23rd, for example, has been announced in the forum:

> [@Server Maintenance done (outdated: Server Maintenance 23.01.2025)](https://ask.openrouteservice.org/t/server-maintenance-done-outdated-server-maintenance-23-01-2025/6834/2):
>
> Dear Users, maintenance is done, all systems are back to working order. Best regards

The most recent downtime on Feb 2nd was an unfortunate mistake, consequence of the maintenance on Jan 23rd. You can find more details in this post:

> [@Directions API problem on api.openrouteservice.org](https://ask.openrouteservice.org/t/directions-api-problem-on-api-openrouteservice-org/6876/9):
>
> Dear Users, We apologize for the inconvenience caused by the API downtime. The car profile should now be fully operational again. What Happened? A malfunctioning disk required a full server rebuild on Friday. To minimize downtime, all profiles were moved to another server. restarting the service in case of failure is currently not working correctly, causing the extended disruption. The issue likely won’t be fixed before further investigation on Monday, but we’ll monitor the status today and …

We are sorry for not clearly communicating the maintenance there and will continue to improve our communication strategies.

Best regards

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_[View the full topic](https://ask.openrouteservice.org/t/ors-host-with-less-downtime/6906)._