Hey Winston,
I am not aware of anyone hosting a paid plan with an SLA.
What exactly is “your purpose” where you would need more uptime than currently available?
We are of course aiming to provide higher uptimes ourselves, starting with more clearly announcing our downtimes and scheduled maintenances.
The downtime on Jan 23rd, for example, has been announced in the forum:
The most recent downtime on Feb 2nd was an unfortunate mistake, consequence of the maintenance on Jan 23rd. You can find more details in this post:
We are sorry for not clearly communicating the maintenance there and will continue to improve our communication strategies.
Best regards