# Only a white background or some pixels are not availible

**URL:** <https://ask.openrouteservice.org/t/only-a-white-background-or-some-pixels-are-not-availible/1707>\
**Category:** Maps Website\
**Created:** [May 13, 2020, 4:31pm UTC](https://ask.openrouteservice.org/t/only-a-white-background-or-some-pixels-are-not-availible/1707 "2020-05-13T16:31:41Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![Rene\_Paterno](https://ask.openrouteservice.org/user_avatar/ask.openrouteservice.org/rene_paterno/32/548_2.png) [@Rene\_Paterno](https://ask.openrouteservice.org/u/Rene_Paterno)\
**Post date:** [May 13, 2020, 4:31pm UTC](https://ask.openrouteservice.org/t/only-a-white-background-or-some-pixels-are-not-availible/1707/1 "2020-05-13T16:31:41Z")

</div>

Hi,

i use the openroute service since some weeks. it´s a great tool to plan a trip or for dokumentation of a trip i think.

since round about a week i have a big problem with loading the “standard map” of openrouteservice.  
some day´s before it is loading only a half maps (white or blurry pixels). today all of the map is only white.

i can load the map without any problems with other “views” → for example (openstreetmap or opencyclemap). i tried it with some browsers.

is there a known issue with the original map-view of openrouteservice?  
i love the “standard” map-view of openrouteservice and don’t want to use other views in future ☹

PS: Sorry for my English! (i hope you can understand my issue anyway)

Greetings  
René

---

<div class="post-metadata">

**Author:** ![amandus](https://ask.openrouteservice.org/user_avatar/ask.openrouteservice.org/amandus/32/669_2.png) [@amandus](https://ask.openrouteservice.org/u/amandus)\
**Post date:** [May 13, 2020, 7:52pm UTC](https://ask.openrouteservice.org/t/only-a-white-background-or-some-pixels-are-not-availible/1707/2 "2020-05-13T19:52:50Z")

</div>

Hi @Rene_Paterno,

this was due to the removal of the mapsurfer baselayer.  
The problem should have been fixed by now.  
It could be that your browser still had the mapsurfer basemap remembered.

You can either select a new basemap using the ![grafik](https://ask.openrouteservice.org/uploads/default/original/1X/3d76e0ec31b593f1c28e16d5aa080ea7dbe81a3f.png) selection. Or clear the browser cache and reload the site.

Sadly the mapsurfer layout will not be available anymore. There are plans for it to be commercialized, but i’m not sure when this will happen.

See

> [@Mapsurfer deprecation - cached tiles removed after june 2020](https://ask.openrouteservice.org/t/mapsurfer-deprecation-cached-tiles-until-june-2020/1704):
>
> Dear Users, We are very sad to announce, that we will not continue providing mapsurfer tiles. As already stated a month ago [https://ask.openrouteservice.org/t/mapsurfer-endpoint-limitations/1442?u=amandus](https://ask.openrouteservice.org/t/mapsurfer-endpoint-limitations/1442) we were having difficulties with our server responsible for generating the tiles. After evaluation we came to the desicion, that we will discontinue the mapsurfer tile service. Our colleagues who were most experienced with the [Mapsurfer.NET](http://Mapsurfer.NET) framework left our group already a while ago. Du…

and  
[https://groups.google.com/forum/#!topic/mapsurfer-net/sjNg41c3Jng](https://groups.google.com/forum/#!topic/mapsurfer-net/sjNg41c3Jng)

Best regards

---

<div class="post-metadata">

**Author:** ![Rene\_Paterno](https://ask.openrouteservice.org/user_avatar/ask.openrouteservice.org/rene_paterno/32/548_2.png) [@Rene\_Paterno](https://ask.openrouteservice.org/u/Rene_Paterno)\
**Post date:** [May 14, 2020, 5:46am UTC](https://ask.openrouteservice.org/t/only-a-white-background-or-some-pixels-are-not-availible/1707/3 "2020-05-14T05:46:38Z")

</div>

That’s very sad news for me! ☹  
In my opinion the mapsurfer map was the most beautiful map from all the maps i know. (include google maps)

Greetings