How to get more logs on a 6099 error

openrouteservice
1

Hello, I work with open route service on a docker container and while trying to get a matrix calculation we get a 6099 error “Unable to compute a distance/duration matrix.”
There is very little in the log to explain it and try and solve it.

I tried to get more logs with a custom log file.

{
  "configuration": {
    "status": "debug",
    "name": "ORSLogger",
    "packages": "org.apache.logging.log4j",
    "appenders": {
      "Console": {
        "name": "stdout",
        "PatternLayout": {"pattern": "%d{dd MMM HH:mm:ss} %p [%c{2}] - %m%n"}
      },
      "RollingFile": {
        "name": "orslogfile",
        "fileName": "${sys:ors-log-filepath}/ors.log",
        "filePattern": "${sys:ors-log-filepath}/ors.%d{yyyy-MM-dd}.log.gz",
        "PatternLayout": {"pattern": "%d %p [%c{2}] - %m%n"},
        "TimeBasedTriggeringPolicy": { "interval": "1", "modulate": "true" }
    }},
    "loggers": {
      "logger": [
        {
          "name": "org.heigit.ors",
          "level": "debug",
          "additivity": "false",
          "AppenderRef": [
            { "ref": "orslogfile"},
            { "ref": "stdout" }
          ]
        },
        {
          "name": "org.springframework",
          "level": "debug",
          "additivity": "false",
          "AppenderRef": [
            {"ref": "orslogfile"},
            {"ref": "stdout"}
          ]
        },
        {
          "name": "org.hibernate",
          "level": "debug",
          "additivity": "false",
          "AppenderRef": [
            {"ref": "orslogfile"},
            {"ref": "stdout" }
      ]}],
      "root": {
        "level": "debug",
        "AppenderRef": [
            {"ref": "orslogfile"},
            {"ref": "stdout" }
]}}}}

I’m no expert in log4j config and doesn’t know what ors allows either.
Is there a lower level than debug ? I tried “verbose” according to log4j documentation but it fails.
Is there maybe a better, ors-specific way to get more details / trace on that error logged or sent back to the API call ?

Thanks in advance