# Error: "Access to this API has been disallowed
**URL:** https://ask.openrouteservice.org/t/error-access-to-this-api-has-been-disallowed/7937
**Category:** openrouteservice
**Created:** [June 8, 2026, 2:33pm UTC](https://ask.openrouteservice.org/t/error-access-to-this-api-has-been-disallowed/7937 "2026-06-08T14:33:53Z")
**Posts on this page:** 7
**Page:** 1
### Author:  [@GehrInfo](https://ask.openrouteservice.org/u/GehrInfo)
#### Post date: [June 8, 2026, 2:33pm UTC](https://ask.openrouteservice.org/t/error-access-to-this-api-has-been-disallowed/7937/1 "2026-06-08T14:33:54Z")
Hello Support Team,
I am having problems from my app to connect to this url:
“[https://api.heigit.org/openrouteservice/v2/directions/driving-car?api\_key=XXXXX&start=8.681495,49.41461&end=8.687872,49.420318](https://api.heigit.org/openrouteservice/v2/directions/driving-car?api_key=XXXXX&start=8.681495,49.41461&end=8.687872,49.420318)”
where the response is 403 {“error”: “Access to this API has been disallowed”}
However, in profile it indicates that the key\_api is valid and the quotas I have not exceeded.
I am having no prolblems from my app to connect to this url:
“[https://api.openrouteservice.org/v2/directions/driving-car](https://api.openrouteservice.org/v2/directions/driving-car)?
api\_key=5XXXXX&start=8.681495,49.41461&end=8.687872,49.420318”
It is very urgent.
Could you please help me?
Thank you very much.
---
### Author:  [@jschnell](https://ask.openrouteservice.org/u/jschnell)
#### Post date: [June 9, 2026, 7:04am UTC](https://ask.openrouteservice.org/t/error-access-to-this-api-has-been-disallowed/7937/2 "2026-06-09T07:04:15Z")
Hey,
on first glance, everything is looking good and the request you sent _should_ work.
That being said, would you mind sharing _the complete request_ that your app is sending, including HTTP headers etc.?
If there is an issue regarding your API key, please contact the mail given on [the contact page](https://account.heigit.org/info/contact).
Best regards
---
### Author:  [@GehrInfo](https://ask.openrouteservice.org/u/GehrInfo)
#### Post date: [June 9, 2026, 7:18am UTC](https://ask.openrouteservice.org/t/error-access-to-this-api-has-been-disallowed/7937/3 "2026-06-09T07:18:09Z")
Hi Jakob,
The error message appears as soon as I enter the URL into my browser:
Best regards
---
### Author:  [@jschnell](https://ask.openrouteservice.org/u/jschnell)
#### Post date: [June 9, 2026, 7:25am UTC](https://ask.openrouteservice.org/t/error-access-to-this-api-has-been-disallowed/7937/4 "2026-06-09T07:25:40Z")
Hey,
the URL provided in the first message and the URL provided in the screenshot differ.
For issues regarding your API key, please contact us via the mail on the page given and provide the mail address that your account uses.
Best regards
---
### Author:  [@GehrInfo](https://ask.openrouteservice.org/u/GehrInfo)
#### Post date: [June 9, 2026, 7:43am UTC](https://ask.openrouteservice.org/t/error-access-to-this-api-has-been-disallowed/7937/5 "2026-06-09T07:43:36Z")
Hi Jakob,
Sorry, here’s the URL that’s not working either:
You write on your homepage:
Apart from that, everything else stays the same. Your API key is already set up to be able to access the new URLs and the quota reflected in your dashboard is also the one for [api.heigit.org](http://api.heigit.org)
So why isn’t it working with my API and the new URL?
Best regards
---
### Author:  [@jschnell](https://ask.openrouteservice.org/u/jschnell)
#### Post date: [June 9, 2026, 7:49am UTC](https://ask.openrouteservice.org/t/error-access-to-this-api-has-been-disallowed/7937/6 "2026-06-09T07:49:41Z")
Hey,
to look into issues regarding your API key, we need to know your API key.
To do that, without sharing it publicly on this forum, we need to know what account you are using.
The account can be identified by the mail used for signup at [account.heigit.org](http://account.heigit.org).
Accounts in this forum are unrelated to the HeiGIT account in question, so please contact us under the mail provided on the contact page, stating the account whose key is having trouble.
Best regards
---
### Author:  [@GehrInfo](https://ask.openrouteservice.org/u/GehrInfo)
#### Post date: [June 9, 2026, 11:49am UTC](https://ask.openrouteservice.org/t/error-access-to-this-api-has-been-disallowed/7937/7 "2026-06-09T11:49:49Z")
Hi Jakob,
Thank you very much for your help.
It worked with a newer API-Key
Best regards