# Directions API problem on api.openrouteservice.org

**URL:** <https://ask.openrouteservice.org/t/directions-api-problem-on-api-openrouteservice-org/6876>\
**Category:** directions\
**Created:** [January 31, 2025, 9:16pm UTC](https://ask.openrouteservice.org/t/directions-api-problem-on-api-openrouteservice-org/6876 "2025-01-31T21:16:55Z")\
**Posts on this page:** 11\
**Page:** 1

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**Author:** ![Davidg1801](https://ask.openrouteservice.org/user_avatar/ask.openrouteservice.org/davidg1801/32/3477_2.png) [@Davidg1801](https://ask.openrouteservice.org/u/Davidg1801)\
**Post date:** [January 31, 2025, 9:16pm UTC](https://ask.openrouteservice.org/t/directions-api-problem-on-api-openrouteservice-org/6876/1 "2025-01-31T21:16:55Z")

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Hello guys,

**Is anyone else experiencing issues with OpenRouteService Directions?**

I’m trying to make a GET request:

`https://api.openrouteservice.org/v2/directions/driving-car?api_key=token&start=8.681495,49.41461&end=8.687872,49.420318`

but I keep getting the following response:

⚠ _Service Unavailable_  
_“The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.”_

Is this a global outage, or is it just me? 🤔

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**Author:** ![justDrifting](https://ask.openrouteservice.org/user_avatar/ask.openrouteservice.org/justdrifting/32/3478_2.png) [@justDrifting](https://ask.openrouteservice.org/u/justDrifting)\
**Post date:** [January 31, 2025, 9:19pm UTC](https://ask.openrouteservice.org/t/directions-api-problem-on-api-openrouteservice-org/6876/2 "2025-01-31T21:19:28Z")

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I am getting a server down message calling the ors isochrones api. It was working fine and I haven’t used up my quota.

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**Author:** ![Davidg1801](https://ask.openrouteservice.org/user_avatar/ask.openrouteservice.org/davidg1801/32/3477_2.png) [@Davidg1801](https://ask.openrouteservice.org/u/Davidg1801)\
**Post date:** [January 31, 2025, 9:44pm UTC](https://ask.openrouteservice.org/t/directions-api-problem-on-api-openrouteservice-org/6876/3 "2025-01-31T21:44:43Z")

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I found a post from January 23rd mentioning scheduled server maintenance, so I assume this is not an issue on our side. Can anyone confirm?

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**Author:** ![etdapt](https://ask.openrouteservice.org/user_avatar/ask.openrouteservice.org/etdapt/32/3479_2.png) [@etdapt](https://ask.openrouteservice.org/u/etdapt)\
**Post date:** [February 1, 2025, 3:59am UTC](https://ask.openrouteservice.org/t/directions-api-problem-on-api-openrouteservice-org/6876/4 "2025-02-01T03:59:52Z")

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The maintenance announcement was Jan 23rd and it was marked done ([Server Maintenance done (outdated: Server Maintenance 23.01.2025) - #2 by jschnell](https://ask.openrouteservice.org/t/server-maintenance-done-outdated-server-maintenance-23-01-2025/6834/2)). But for me, I also keep getting error claiming my call isn’t allowed… I wasn’t out of quota either, I was using /matrix not /directions

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**Author:** ![mechengcd](https://ask.openrouteservice.org/user_avatar/ask.openrouteservice.org/mechengcd/32/3481_2.png) [@mechengcd](https://ask.openrouteservice.org/u/mechengcd)\
**Post date:** [February 1, 2025, 11:16am UTC](https://ask.openrouteservice.org/t/directions-api-problem-on-api-openrouteservice-org/6876/5 "2025-02-01T11:16:08Z")

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I think it is a global outage, specifically for the optimization service and car directions service. Not sure when it will be back.

[https://status.openrouteservice.org/](https://status.openrouteservice.org/)

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**Author:** ![Bharath\_Reddy](https://ask.openrouteservice.org/user_avatar/ask.openrouteservice.org/bharath_reddy/32/3480_2.png) [@Bharath\_Reddy](https://ask.openrouteservice.org/u/Bharath_Reddy)\
**Post date:** [February 1, 2025, 11:46am UTC](https://ask.openrouteservice.org/t/directions-api-problem-on-api-openrouteservice-org/6876/6 "2025-02-01T11:46:17Z")

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I am also facing same issue. Not sure if its limited to few users/region or impacting all user.

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**Author:** ![ezsabo](https://ask.openrouteservice.org/user_avatar/ask.openrouteservice.org/ezsabo/32/3482_2.png) [@ezsabo](https://ask.openrouteservice.org/u/ezsabo)\
**Post date:** [February 1, 2025, 3:34pm UTC](https://ask.openrouteservice.org/t/directions-api-problem-on-api-openrouteservice-org/6876/7 "2025-02-01T15:34:06Z")

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Same here, 24+ hours without service in my case.

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**Author:** ![MyM](https://ask.openrouteservice.org/letter_avatar_proxy/v4/letter/m/e9c0ed/32.png) [@MyM](https://ask.openrouteservice.org/u/MyM)\
**Post date:** [February 2, 2025, 7:53am UTC](https://ask.openrouteservice.org/t/directions-api-problem-on-api-openrouteservice-org/6876/8 "2025-02-02T07:53:55Z")

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Good morning,  
I have the same problem. I can’t afford to have the service down for all this time.  
I took an API key from graphhopper and modified my code to use both in this case.

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**Author:** ![amandus](https://ask.openrouteservice.org/user_avatar/ask.openrouteservice.org/amandus/32/669_2.png) [@amandus](https://ask.openrouteservice.org/u/amandus)\
**Post date:** [February 2, 2025, 10:32am UTC](https://ask.openrouteservice.org/t/directions-api-problem-on-api-openrouteservice-org/6876/9 "2025-02-02T10:32:06Z")

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Dear Users,

We apologize for the inconvenience caused by the API downtime. The **car profile** should now be fully operational again.

### What Happened?

- A **malfunctioning disk** required a full server rebuild on Friday.
- To **minimize downtime** , all profiles were moved to another server.
- **restarting the service in case of failure is currently not working correctly** , causing the extended disruption.

The issue likely won’t be fixed before further investigation on Monday, but we’ll monitor the status today and restart manually again if needed.

Thank you for your patience. Please reach out if you experience any further issues.

Best regards

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**Author:** ![sophisid](https://ask.openrouteservice.org/user_avatar/ask.openrouteservice.org/sophisid/32/3484_2.png) [@sophisid](https://ask.openrouteservice.org/u/sophisid)\
**Post date:** [February 3, 2025, 8:36am UTC](https://ask.openrouteservice.org/t/directions-api-problem-on-api-openrouteservice-org/6876/10 "2025-02-03T08:36:09Z")

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Same here.

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**Author:** ![Davidg1801](https://ask.openrouteservice.org/user_avatar/ask.openrouteservice.org/davidg1801/32/3477_2.png) [@Davidg1801](https://ask.openrouteservice.org/u/Davidg1801)\
**Post date:** [February 3, 2025, 9:15am UTC](https://ask.openrouteservice.org/t/directions-api-problem-on-api-openrouteservice-org/6876/11 "2025-02-03T09:15:59Z")

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Everything are working now. Thank you a lot.
