Can not create account - "unable to create your API key."

When i sign up i get “It seems like we were unable to create your API key. Please re-enter your sign-up information to complete sign-up.” - And i cant get pass that screen. Is there an issue with the sign up/registration?

This happens in the step after i have verified my email and try to login.

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The same. Try to reach out via E-Mail and got a return that the recipient address(es) could not be reached:

I’m having the exact same issue here. Stuck on the same screen after email verification.

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The same thing happened to me. I signed up, but right after logging in, it opens the full registration screen; when I click “complete registration,” the screen flashes, but nothing changes—it just stays on the same page. I’ve already emailed support@account.heigit.org, but I haven’t received a reply yet.

My replay was that this E-Mail ist unknown

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The problem was never solved, I can’t register either, that getting the API

This issue arose after server maintenance

Sorry for the wait, the responsible people are informed and we are working to correct the issue. It might still take some time though.

Hello, thank you for the answer. Do you know what “some time” means aproximately ?

Hey,

we cannot give you a final timeframe for this.
We are working on it and we hope to have this fixed before the weekend :slight_smile:

Sorry for the inconveniences and best regards
the openrouteservice team

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Hey,

we have resolved the issue.
Everything should be back to normal again.

Best regards
the openrouteservice team

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