# openrouteservice **URL:** https://ask.openrouteservice.org/c/ors/5.md?page=1 [Latest](https://ask.openrouteservice.org/latest.md) · [Categories](https://ask.openrouteservice.org/categories.md) **Page:** 2 --- ## [Matrix for shortest/fastest route preference](https://ask.openrouteservice.org/t/matrix-for-shortest-fastest-route-preference/3903)
**Author:** [@jehamannco](https://ask.openrouteservice.org/u/jehamannco)\ **Replies:** 13\ **Last updated:** [July 30, 2026, 9:52am UTC](https://ask.openrouteservice.org/t/matrix-for-shortest-fastest-route-preference/3903 "2026-07-30T09:52:24Z")
Hi, I noticed that the matrix API for “driving-car” profile just calculates routes for the case where preference is “fastest”, would it be possible to change the preference to “shortest” via a preference flag in the requ… --- ## [Using ORS in not non-profit mobile app](https://ask.openrouteservice.org/t/using-ors-in-not-non-profit-mobile-app/7989)
**Author:** [@Mateusz\_Skupnik](https://ask.openrouteservice.org/u/Mateusz_Skupnik)\ **Replies:** 1\ **Last updated:** [July 30, 2026, 6:45am UTC](https://ask.openrouteservice.org/t/using-ors-in-not-non-profit-mobile-app/7989 "2026-07-30T06:45:07Z")
Hi, I wanted to incorporate ors directions into mobile app im making, it will be avilable google play store. app will have ads in it and i will (hopefully) profit of of it. can i still use standard plan? (there are rout… --- ## [Maximum time for isochrones](https://ask.openrouteservice.org/t/maximum-time-for-isochrones/7113)
**Author:** [@nicolas](https://ask.openrouteservice.org/u/nicolas)\ **Replies:** 4\ **Last updated:** [July 29, 2026, 3:44pm UTC](https://ask.openrouteservice.org/t/maximum-time-for-isochrones/7113 "2026-07-29T15:44:21Z")
What is the maximum time that can be selected? Original post: quale il tempo massimo che si può selezionare? --- ## [Matrix & Directions return 502 – "DNS lookup failure for heigitsv03.heigit.org"](https://ask.openrouteservice.org/t/matrix-directions-return-502-dns-lookup-failure-for-heigitsv03-heigit-org/7977)
**Author:** [@androsch](https://ask.openrouteservice.org/u/androsch)\ **Replies:** 6\ **Last updated:** [July 28, 2026, 3:45pm UTC](https://ask.openrouteservice.org/t/matrix-directions-return-502-dns-lookup-failure-for-heigitsv03-heigit-org/7977 "2026-07-28T15:45:22Z")
Hi ORS/HeiGIT team, Since ~July 23, 2026, both the Matrix and the Directions API fail. The error is generated by your own infrastructure (Apache at heigitlnxproxy01.central.heigit-internal.de), not by my client: 502 Pr… --- ## [Creating Detailed Isochrones with "Holes"](https://ask.openrouteservice.org/t/creating-detailed-isochrones-with-holes/6836)
**Author:** [@BarneyB](https://ask.openrouteservice.org/u/BarneyB)\ **Replies:** 18\ **Last updated:** [July 24, 2026, 9:05am UTC](https://ask.openrouteservice.org/t/creating-detailed-isochrones-with-holes/6836 "2026-07-24T09:05:11Z")
Hi All, I have successfully set up a Dockerised version of OpenRouteService v8.1.0 and must say it’s been a great tool so far - it has imported the entire Great Britain OSM model and is able to do Isochrones and Matrix … --- ## [Can not create account - "unable to create your API key."](https://ask.openrouteservice.org/t/can-not-create-account-unable-to-create-your-api-key/7966)
**Author:** [@jschill](https://ask.openrouteservice.org/u/jschill)\ **Replies:** 10\ **Last updated:** [July 23, 2026, 1:24pm UTC](https://ask.openrouteservice.org/t/can-not-create-account-unable-to-create-your-api-key/7966 "2026-07-23T13:24:33Z")
When i sign up i get “It seems like we were unable to create your API key. Please re-enter your sign-up information to complete sign-up.” - And i cant get pass that screen. Is there an issue with the sign up/registration… --- ## [Maps.openrouteservice.org empty page](https://ask.openrouteservice.org/t/maps-openrouteservice-org-empty-page/7807)
**Author:** [@mwstat](https://ask.openrouteservice.org/u/mwstat)\ **Replies:** 3\ **Last updated:** [July 23, 2026, 8:02am UTC](https://ask.openrouteservice.org/t/maps-openrouteservice-org-empty-page/7807 "2026-07-23T08:02:52Z")
Hey. The website https://maps.openrouteservice.org/ doesn’t work. It only shows an empty page. --- ## [502 Bad Gateway from both api.heigit.org and api.openrouteservice.org](https://ask.openrouteservice.org/t/502-bad-gateway-from-both-api-heigit-org-and-api-openrouteservice-org/7962)
**Author:** [@DaboBabo](https://ask.openrouteservice.org/u/DaboBabo)\ **Replies:** 2\ **Last updated:** [July 14, 2026, 8:22am UTC](https://ask.openrouteservice.org/t/502-bad-gateway-from-both-api-heigit-org-and-api-openrouteservice-org/7962 "2026-07-14T08:22:12Z")
We have a server-side PHP proxy making POST requests to the ORS Directions v2 API. It used to work, but recently started getting a 502 Bad Gateway response. Details: Endpoint: https://api.heigit.org/openrouteservice/v… --- ## [API response 504 timeout html](https://ask.openrouteservice.org/t/api-response-504-timeout-html/7961)
**Author:** [@hwo](https://ask.openrouteservice.org/u/hwo)\ **Replies:** 2\ **Last updated:** [July 14, 2026, 8:17am UTC](https://ask.openrouteservice.org/t/api-response-504-timeout-html/7961 "2026-07-14T08:17:34Z")
Hi, since this morning we are receiving a 504 timeout html response. Deprecated API and new API have the same response error. Is there any scheduled maintenance? --- ## [Data source for bus isochrones](https://ask.openrouteservice.org/t/data-source-for-bus-isochrones/7949)
**Author:** [@Marielle\_Wilke](https://ask.openrouteservice.org/u/Marielle_Wilke)\ **Replies:** 3\ **Last updated:** [July 13, 2026, 3:02pm UTC](https://ask.openrouteservice.org/t/data-source-for-bus-isochrones/7949 "2026-07-13T15:02:52Z")
How are isochrones calculated for buses? Are the actual timetables used as the basis for the data? Or is the distance travelled by a car adjusted to the average speed of a bus, thereby reducing the area covered by the is… --- ## [Distance calculation (for a newbie)](https://ask.openrouteservice.org/t/distance-calculation-for-a-newbie/7952)
**Author:** [@gregHains](https://ask.openrouteservice.org/u/gregHains)\ **Replies:** 4\ **Last updated:** [July 8, 2026, 12:51pm UTC](https://ask.openrouteservice.org/t/distance-calculation-for-a-newbie/7952 "2026-07-08T12:51:04Z")
Good morning. Apologies for the apparently silly/newbie question, but using the available endpoints, how do I calculate the distance between two locations - by coordinates or address? I cannot see a direct method to do … --- ## [All Profiles available (was: All profiles down)](https://ask.openrouteservice.org/t/all-profiles-available-was-all-profiles-down/7953)
**Author:** [@mwstat](https://ask.openrouteservice.org/u/mwstat)\ **Replies:** 2\ **Last updated:** [July 8, 2026, 12:40pm UTC](https://ask.openrouteservice.org/t/all-profiles-available-was-all-profiles-down/7953 "2026-07-08T12:40:41Z")
Hello. Currently, all Openrouteservice profiles are down. The HGV profile is down for more than 6 hours, see https://status.openrouteservice.org/ Are you aware of the issue? Best regards --- ## [Foot-hiking routing avoids location](https://ask.openrouteservice.org/t/foot-hiking-routing-avoids-location/7951)
**Author:** [@Radu\_Scobiola](https://ask.openrouteservice.org/u/Radu_Scobiola)\ **Replies:** 3\ **Last updated:** [July 8, 2026, 11:35am UTC](https://ask.openrouteservice.org/t/foot-hiking-routing-avoids-location/7951 "2026-07-08T11:35:59Z")
I have an issue with the Louki Couloir, a trail leading to Mytikas, in Mount Olympus, Greece. (Λούκι Μύτικα) When placing route waypoints directly on this trail using the OpenRouteService Directions API (foot-hiking pro… --- ## [Output files can not be written. Make sure ors.engine.graphs\_data\_access is set to a writable type!](https://ask.openrouteservice.org/t/output-files-can-not-be-written-make-sure-ors-engine-graphs-data-access-is-set-to-a-writable-type/7940)
**Author:** [@phil.cole](https://ask.openrouteservice.org/u/phil.cole)\ **Replies:** 5\ **Last updated:** [July 3, 2026, 9:10am UTC](https://ask.openrouteservice.org/t/output-files-can-not-be-written-make-sure-ors-engine-graphs-data-access-is-set-to-a-writable-type/7940 "2026-07-03T09:10:00Z")
Previous Issue? Possibly related to: https://github.com/GIScience/openrouteservice/issues/1878 Problem Description I am running ORS WAR v9.9.0 on Tomcat 11.0.22.0 on Ubuntu 24.04. My config file is: ors: engine: … --- ## [Help with custom maps](https://ask.openrouteservice.org/t/help-with-custom-maps/7945)
**Author:** [@EliW](https://ask.openrouteservice.org/u/EliW)\ **Replies:** 1\ **Last updated:** [July 2, 2026, 2:46pm UTC](https://ask.openrouteservice.org/t/help-with-custom-maps/7945 "2026-07-02T14:46:13Z")
I am working on adding some private roads to the OSM road network. I have tried a few different approaches but always seem to get a 404 error from the API stating that their is no routable point within 400m of the coordi… --- ## [Trying to return osmid (way\_id) with the route](https://ask.openrouteservice.org/t/trying-to-return-osmid-way-id-with-the-route/7946)
**Author:** [@Alex\_Kerin](https://ask.openrouteservice.org/u/Alex_Kerin)\ **Replies:** 1\ **Last updated:** [July 2, 2026, 2:40pm UTC](https://ask.openrouteservice.org/t/trying-to-return-osmid-way-id-with-the-route/7946 "2026-07-02T14:40:04Z")
When I try to return the osmids for a route I get: {“code”: 4, “message”: “Extra info requested but not available: osmid”} According to the docs this is only enabled for wheelchair routes. Wondering if it’s possible to… --- ## [Alternative routes extremely slow on self-hosted instance (27s @ 86 km, \>115s @ 730 km) - Core/LM preprocessing has no effect](https://ask.openrouteservice.org/t/alternative-routes-extremely-slow-on-self-hosted-instance-27s-86-km-115s-730-km-core-lm-preprocessing-has-no-effect/7944)
**Author:** [@dimedtec](https://ask.openrouteservice.org/u/dimedtec)\ **Replies:** 1\ **Last updated:** [June 26, 2026, 7:47am UTC](https://ask.openrouteservice.org/t/alternative-routes-extremely-slow-on-self-hosted-instance-27s-86-km-115s-730-km-core-lm-preprocessing-has-no-effect/7944 "2026-06-26T07:47:27Z")
Hi all, I’m running a self-hosted ORS v9.9 instance (driving-car, edge-based CH, graph covering DE+AT+CZ, ~2 GB graph, 16 GB heap) and single-route requests are excellent — a 730 km Berlin-\>Salzburg route returns in ~42… --- ## [Creating custom emergency profiles](https://ask.openrouteservice.org/t/creating-custom-emergency-profiles/7943)
**Author:** [@kvde](https://ask.openrouteservice.org/u/kvde)\ **Replies:** 1\ **Last updated:** [June 19, 2026, 5:04pm UTC](https://ask.openrouteservice.org/t/creating-custom-emergency-profiles/7943 "2026-06-19T17:04:10Z")
Hi all, I downloaded the and installed the opernrouteservice with docker to create routing profiles for a few different emergency vehicles (ambulance, firetruck, forest fire truck, …). I want to adapt the ors-config.yml… --- ## [Can't find directions when using "driving-hgv" profile around Augsburg](https://ask.openrouteservice.org/t/cant-find-directions-when-using-driving-hgv-profile-around-augsburg/7939)
**Author:** [@jeyemwey](https://ask.openrouteservice.org/u/jeyemwey)\ **Replies:** 6\ **Last updated:** [June 17, 2026, 11:04am UTC](https://ask.openrouteservice.org/t/cant-find-directions-when-using-driving-hgv-profile-around-augsburg/7939 "2026-06-17T11:04:10Z")
I’m trying to get directions from a Point in Central Augsburg to $somewhereElse, but when I’m using the “driving-hgv” profile, it wouldn’t produce results. I guess that it might have to do with Augsburg low-emission zone… --- ## [20131 is (also) a post code for Milano, Italy](https://ask.openrouteservice.org/t/20131-is-also-a-post-code-for-milano-italy/7942)
**Author:** [@CiaoMilano](https://ask.openrouteservice.org/u/CiaoMilano)\ **Replies:** 0\ **Last updated:** [June 15, 2026, 3:20pm UTC](https://ask.openrouteservice.org/t/20131-is-also-a-post-code-for-milano-italy/7942 "2026-06-15T15:20:08Z")
If I search for 20131 post codes throughout the world, I can’t find my 20131 in Milano, Italy. Why? Also, addresses for Milano are invariably listed with a strange “district” specification, often as redundant as absurd… --- ## [Create mountaineering itineraries where no OSM trails exist](https://ask.openrouteservice.org/t/create-mountaineering-itineraries-where-no-osm-trails-exist/7938)
**Author:** [@coo1guy](https://ask.openrouteservice.org/u/coo1guy)\ **Replies:** 2\ **Last updated:** [June 11, 2026, 5:34pm UTC](https://ask.openrouteservice.org/t/create-mountaineering-itineraries-where-no-osm-trails-exist/7938 "2026-06-11T17:34:34Z")
In hiking mode, is there a way to make the route pass where no OSM trails exist? In other words, is it possible to switch to some manual mode to add waypoints in high mountain rocky areas? Thanks --- ## [Wrong elevation and distance for the route](https://ask.openrouteservice.org/t/wrong-elevation-and-distance-for-the-route/5792)
**Author:** [@kf99916](https://ask.openrouteservice.org/u/kf99916)\ **Replies:** 5\ **Last updated:** [June 11, 2026, 12:53pm UTC](https://ask.openrouteservice.org/t/wrong-elevation-and-distance-for-the-route/5792 "2026-06-11T12:53:20Z")
Hi ORS team, Here is the route. The range of this elevation profile from 10,000 m to 20,000 m. The distance is 25.8 km. Can you help this issue? Thanks in advance for your help. Cheers, Zheng-Xiang --- ## [Error: "Access to this API has been disallowed](https://ask.openrouteservice.org/t/error-access-to-this-api-has-been-disallowed/7937)
**Author:** [@GehrInfo](https://ask.openrouteservice.org/u/GehrInfo)\ **Replies:** 6\ **Last updated:** [June 9, 2026, 11:49am UTC](https://ask.openrouteservice.org/t/error-access-to-this-api-has-been-disallowed/7937 "2026-06-09T11:49:49Z")
Hello Support Team, I am having problems from my app to connect to this url: “https://api.heigit.org/openrouteservice/v2/directions/driving-car?api\_key=XXXXX&start=8.681495,49.41461&end=8.687872,49.420318” where the r… --- ## [RAM size of more than 2\*size of pbf file is not enough for self hosted docker instance](https://ask.openrouteservice.org/t/ram-size-of-more-than-2-size-of-pbf-file-is-not-enough-for-self-hosted-docker-instance/7924)
**Author:** [@baschnee](https://ask.openrouteservice.org/u/baschnee)\ **Replies:** 2\ **Last updated:** [May 19, 2026, 10:19am UTC](https://ask.openrouteservice.org/t/ram-size-of-more-than-2-size-of-pbf-file-is-not-enough-for-self-hosted-docker-instance/7924 "2026-05-19T10:19:32Z")
I have installed openrouteservice in a docker container on ubuntu26.04 with 32GB RAM. The size of my pbf file is 9,5GB. I build only one profile (driving-car) without elevation, memory mapping is turned on. During the bu… --- ## [CORS headers missing on api.heigit.org — browser requests blocked from browser-based client](https://ask.openrouteservice.org/t/cors-headers-missing-on-api-heigit-org-browser-requests-blocked-from-browser-based-client/7926)
**Author:** [@olorinmaia](https://ask.openrouteservice.org/u/olorinmaia)\ **Replies:** 6\ **Last updated:** [May 19, 2026, 9:02am UTC](https://ask.openrouteservice.org/t/cors-headers-missing-on-api-heigit-org-browser-requests-blocked-from-browser-based-client/7926 "2026-05-19T09:02:43Z")
Hi, Following the deprecation notice for api.openrouteservice.org, we have been updating our integration to the new api.heigit.org domain. However, we are hitting a CORS issue that blocks all browser-based requests to t… --- ## [Translation of the name of the town](https://ask.openrouteservice.org/t/translation-of-the-name-of-the-town/7919)
**Author:** [@Alexandra](https://ask.openrouteservice.org/u/Alexandra)\ **Replies:** 7\ **Last updated:** [May 6, 2026, 6:30am UTC](https://ask.openrouteservice.org/t/translation-of-the-name-of-the-town/7919 "2026-05-06T06:30:45Z")
When we would like to have the informations about the italian town “BRA”, the service returns the name of the town translated in French (ie “Soutien-gorge”). How to have the information with the orignal name (ie BRA) ? … --- ## [Error moving from “api.openrouteservice.org” in favour of “api.heigit.org”](https://ask.openrouteservice.org/t/error-moving-from-api-openrouteservice-org-in-favour-of-api-heigit-org/7915)
**Author:** [@tatankam](https://ask.openrouteservice.org/u/tatankam)\ **Replies:** 2\ **Last updated:** [May 4, 2026, 9:21pm UTC](https://ask.openrouteservice.org/t/error-moving-from-api-openrouteservice-org-in-favour-of-api-heigit-org/7915 "2026-05-04T21:21:52Z")
Hi, after I read the announcement “Deprecating openrouteservice in favour of heigit ” I tried to move to the new base\_url of my client from python code: ors\_client = openrouteservice.Client(key=OPENROUTE\_API\_KEY, base\_… --- ## [Foot\_walking profile](https://ask.openrouteservice.org/t/foot-walking-profile/7910)
**Author:** [@quopossum](https://ask.openrouteservice.org/u/quopossum)\ **Replies:** 1\ **Last updated:** [April 29, 2026, 8:19am UTC](https://ask.openrouteservice.org/t/foot-walking-profile/7910 "2026-04-29T08:19:31Z")
hi, does the default foot\_walking profile consider elevation when calculating reachability? thank you and cheers --- ## [Routing issue: Path not calculating correctly despite OSM updates](https://ask.openrouteservice.org/t/routing-issue-path-not-calculating-correctly-despite-osm-updates/7906)
**Author:** [@kf99916](https://ask.openrouteservice.org/u/kf99916)\ **Replies:** 3\ **Last updated:** [April 20, 2026, 10:00am UTC](https://ask.openrouteservice.org/t/routing-issue-path-not-calculating-correctly-despite-osm-updates/7906 "2026-04-20T10:00:25Z")
Hi everyone, I’m encountering an issue where this specific path cannot be routed correctly. I checked the data on OpenStreetMap, and the access attributes appear to be correct for openroutservice. Please note that these… --- ## [Temporary road closure not recognized by ors?](https://ask.openrouteservice.org/t/temporary-road-closure-not-recognized-by-ors/7907)
**Author:** [@ThS453](https://ask.openrouteservice.org/u/ThS453)\ **Replies:** 1\ **Last updated:** [April 13, 2026, 7:18am UTC](https://ask.openrouteservice.org/t/temporary-road-closure-not-recognized-by-ors/7907 "2026-04-13T07:18:35Z")
Important road has been closed for an extended period since February due to reconstruction work. In OSM updated. In ORS not ?? Link: OpenRouteService route planner - directions, isochrones and places [Previous page](https://ask.openrouteservice.org/c/ors/5.md) [Next page](https://ask.openrouteservice.org/c/ors/5.md?page=2)