# openrouteservice **URL:** https://ask.openrouteservice.org/c/ors/5.md [Latest](https://ask.openrouteservice.org/latest.md) · [Categories](https://ask.openrouteservice.org/categories.md) --- ## [About the openrouteservice category](https://ask.openrouteservice.org/t/about-the-openrouteservice-category/13)
**Author:** [@openrouteservice](https://ask.openrouteservice.org/u/openrouteservice)\ **Replies:** 8\ **Last updated:** [July 14, 2026, 6:29am UTC](https://ask.openrouteservice.org/t/about-the-openrouteservice-category/13 "2026-07-14T06:29:09Z")
The place for all your openrouteservice enquiries. If you are having issues getting something to work or not sure how to get something out of the API, then here is a good place to start. Before asking a question, please… --- ## [9-10 =\> 10.0 migration](https://ask.openrouteservice.org/t/9-10-10-0-migration/8062)
**Author:** [@agocurti](https://ask.openrouteservice.org/u/agocurti)\ **Replies:** 18\ **Last updated:** [September 27, 2026, 7:56am UTC](https://ask.openrouteservice.org/t/9-10-10-0-migration/8062 "2026-09-27T07:56:02Z")
After the 9.10 =\> 10.0 migration on my W11 pc, during the server start I obtain the error: C:\\OpenrouteServices\>C:/“Program Files”/Java/jdk-21.0.6.7/bin/java -jar ors.jar C:/OpenrouteServices/ors-config.yml Exception i… --- ## [\[newbie\] How to create an isochrone map?](https://ask.openrouteservice.org/t/newbie-how-to-create-an-isochrone-map/7827)
**Author:** [@Winfried](https://ask.openrouteservice.org/u/Winfried)\ **Replies:** 3\ **Last updated:** [September 25, 2026, 3:07pm UTC](https://ask.openrouteservice.org/t/newbie-how-to-create-an-isochrone-map/7827 "2026-09-25T15:07:12Z")
Hello, It might be obvious… but I can’t find how to tell ORS to actually draw the map after I typed a location/clicked on the map, and filled the Range and Interval fields. There’s no “Run/Go” button. Sometimes, it sa… --- ## [R package broken](https://ask.openrouteservice.org/t/r-package-broken/8063)
**Author:** [@llamasrcool369](https://ask.openrouteservice.org/u/llamasrcool369)\ **Replies:** 3\ **Last updated:** [September 25, 2026, 11:35am UTC](https://ask.openrouteservice.org/t/r-package-broken/8063 "2026-09-25T11:35:01Z")
A month ago it was working, now it doesn’t. Trying to understand the new API stuff, but it refuses to work still. It used to work so well, just put in the API key when prompted. What I’ve tried: adding these lines of co… --- ## [Isochrones \> 60 minutes](https://ask.openrouteservice.org/t/isochrones-60-minutes/8060)
**Author:** [@Eduardo\_Bienkowski](https://ask.openrouteservice.org/u/Eduardo_Bienkowski)\ **Replies:** 1\ **Last updated:** [September 22, 2026, 6:37am UTC](https://ask.openrouteservice.org/t/isochrones-60-minutes/8060 "2026-09-22T06:37:37Z")
Hi, is it possible to create isochrones for travel times above 60 minutes? Exactly 90 minutes --- ## [Hgv:destination is not considered when routing for HGV](https://ask.openrouteservice.org/t/hgv-destination-is-not-considered-when-routing-for-hgv/8059)
**Author:** [@kohwahskee](https://ask.openrouteservice.org/u/kohwahskee)\ **Replies:** 2\ **Last updated:** [September 21, 2026, 3:47pm UTC](https://ask.openrouteservice.org/t/hgv-destination-is-not-considered-when-routing-for-hgv/8059 "2026-09-21T15:47:53Z")
Ways tagged with hgv:destination seems to not being taken into consideration when routing for HGV, below is an example. The alternative route (gray) should be the correct route as it is tagged with hgv:designated. Is the… --- ## [Persistent Storage and Commercial Reuse of Directions API Route Geometry](https://ask.openrouteservice.org/t/persistent-storage-and-commercial-reuse-of-directions-api-route-geometry/8057)
**Author:** [@hanhyo](https://ask.openrouteservice.org/u/hanhyo)\ **Replies:** 1\ **Last updated:** [September 21, 2026, 8:48am UTC](https://ask.openrouteservice.org/t/persistent-storage-and-commercial-reuse-of-directions-api-route-geometry/8057 "2026-09-21T08:48:02Z")
Hello, We are developing a commercial mobile application where users create and share fixed driving-practice routes. When a user creates a course, we would like to call the openrouteservice Directions API once, obtain … --- ## [api.heigit.org Directions V2 returns plain nginx HTTP 400, also in official API Playground](https://ask.openrouteservice.org/t/api-heigit-org-directions-v2-returns-plain-nginx-http-400-also-in-official-api-playground/8052)
**Author:** [@mr.kronister](https://ask.openrouteservice.org/u/mr.kronister)\ **Replies:** 3\ **Last updated:** [September 19, 2026, 7:05am UTC](https://ask.openrouteservice.org/t/api-heigit-org-directions-v2-returns-plain-nginx-http-400-also-in-official-api-playground/8052 "2026-09-19T07:05:00Z")
api.heigit.org Directions V2 returns plain nginx HTTP 400, Subject: api.heigit.org Directions V2 returns plain nginx HTTP 400, including from official API Playground Hello, I am currently unable to use the openroutes… --- ## [Stuck on signup completion](https://ask.openrouteservice.org/t/stuck-on-signup-completion/8041)
**Author:** [@remi\_BLT](https://ask.openrouteservice.org/u/remi_BLT)\ **Replies:** 1\ **Last updated:** [September 11, 2026, 7:15am UTC](https://ask.openrouteservice.org/t/stuck-on-signup-completion/8041 "2026-09-11T07:15:32Z")
Hi, After signing in with Google, I'm stuck on the signup completion screen (username step) and can't reach a working dashboard — the same symptom as the July issue that was fixed (/t/can-not-create-account-unable-to-cr… --- ## [Profile - Bike is down?](https://ask.openrouteservice.org/t/profile-bike-is-down/8034)
**Author:** [@patrickxia](https://ask.openrouteservice.org/u/patrickxia)\ **Replies:** 1\ **Last updated:** [September 10, 2026, 2:06pm UTC](https://ask.openrouteservice.org/t/profile-bike-is-down/8034 "2026-09-10T14:06:26Z")
I’m getting either 502 Bad Gateway or 504 Gateway Timeout after \> 60s when using any cycling profile matrix request. https://status.openrouteservice.org/ states that “Profile - Bike” is seeing uptime issues – is there a … --- ## [problem trying to use the openroute endpoint](https://ask.openrouteservice.org/t/problem-trying-to-use-the-openroute-endpoint/8038)
**Author:** [@LimberthRoger](https://ask.openrouteservice.org/u/LimberthRoger)\ **Replies:** 1\ **Last updated:** [September 10, 2026, 2:05pm UTC](https://ask.openrouteservice.org/t/problem-trying-to-use-the-openroute-endpoint/8038 "2026-09-10T14:05:38Z")
I have a problem trying to use the openroute endpoint, more specifically, the Directions Service. I’ve even tried it from the documentation and I get the error “Invalid API key or access to this API has been disallowed.” … --- ## [Adding build options makes build fail](https://ask.openrouteservice.org/t/adding-build-options-makes-build-fail/7994)
**Author:** [@jerome](https://ask.openrouteservice.org/u/jerome)\ **Replies:** 8\ **Last updated:** [September 8, 2026, 8:46am UTC](https://ask.openrouteservice.org/t/adding-build-options-makes-build-fail/7994 "2026-09-08T08:46:02Z")
Here’s my config ors: engine: profile\_default: build: source\_file: example.osm.pbf profiles: cycling-regular: enabled: true build: encoder\_options: ena… --- ## [Direction API Doku and direction-hgv broken](https://ask.openrouteservice.org/t/direction-api-doku-and-direction-hgv-broken/8033)
**Author:** [@tbauer](https://ask.openrouteservice.org/u/tbauer)\ **Replies:** 1\ **Last updated:** [September 8, 2026, 8:44am UTC](https://ask.openrouteservice.org/t/direction-api-doku-and-direction-hgv-broken/8033 "2026-09-08T08:44:00Z")
Hey guys, since some days the doku for the direction does not work. I see only an empty page when I click on the arrow direction → post (gpx, geojson or json. I tested with different browsers. The following endpoint… --- ## [Configuring ShadowMap Bicycle in OSMAnd?](https://ask.openrouteservice.org/t/configuring-shadowmap-bicycle-in-osmand/8027)
**Author:** [@Roland](https://ask.openrouteservice.org/u/Roland)\ **Replies:** 1\ **Last updated:** [September 2, 2026, 8:57am UTC](https://ask.openrouteservice.org/t/configuring-shadowmap-bicycle-in-osmand/8027 "2026-09-02T08:57:22Z")
I hace created an account on heigit.org and saved an API key. Osmand has OpenRouteService already available, though I suppose I need to change the URL to \`https://api.heigit.org/v2/directions/\\\`. There I can choose a n… --- ## [API URL deprecation and openrouteservice-py package](https://ask.openrouteservice.org/t/api-url-deprecation-and-openrouteservice-py-package/7991)
**Author:** [@claudep](https://ask.openrouteservice.org/u/claudep)\ **Replies:** 3\ **Last updated:** [September 1, 2026, 4:13pm UTC](https://ask.openrouteservice.org/t/api-url-deprecation-and-openrouteservice-py-package/7991 "2026-09-01T16:13:11Z")
Following your post on the API URL deprecation, I noticed that the openrouteservice-py Python package on GitHub was not updated (as this ticket mentions: update base\_url to adapt to new openrouteservice endpoint · Issue … --- ## [403 "Invalid API key or access to this API has been disallowed" despite valid key and usage under limit](https://ask.openrouteservice.org/t/403-invalid-api-key-or-access-to-this-api-has-been-disallowed-despite-valid-key-and-usage-under-limit/8024)
**Author:** [@gsdp](https://ask.openrouteservice.org/u/gsdp)\ **Replies:** 3\ **Last updated:** [September 1, 2026, 3:16pm UTC](https://ask.openrouteservice.org/t/403-invalid-api-key-or-access-to-this-api-has-been-disallowed-despite-valid-key-and-usage-under-limit/8024 "2026-09-01T15:16:36Z")
Hi, I’m getting a 403 Forbidden error with the message: Invalid API key or access to this API has been disallowed This happens both when calling the API directly from my own application and when testing the exact same… --- ## [Persistent storage and reuse of Matrix API duration results](https://ask.openrouteservice.org/t/persistent-storage-and-reuse-of-matrix-api-duration-results/8010)
**Author:** [@Whichwaynext](https://ask.openrouteservice.org/u/Whichwaynext)\ **Replies:** 1\ **Last updated:** [August 27, 2026, 7:11am UTC](https://ask.openrouteservice.org/t/persistent-storage-and-reuse-of-matrix-api-duration-results/8010 "2026-08-27T07:11:00Z")
Hello, We are considering using the hosted openrouteservice Matrix API for a small public travel-planning website. We would make a Matrix request for approximately 38 driving locations (about 1,444 origin×destination c… --- ## [\[Error transferring\] when using the ORS-plugin within another plugin (OS-Walk-EU)](https://ask.openrouteservice.org/t/error-transferring-when-using-the-ors-plugin-within-another-plugin-os-walk-eu/7998)
**Author:** [@Maja\_Blum](https://ask.openrouteservice.org/u/Maja_Blum)\ **Replies:** 2\ **Last updated:** [August 13, 2026, 1:15pm UTC](https://ask.openrouteservice.org/t/error-transferring-when-using-the-ors-plugin-within-another-plugin-os-walk-eu/7998 "2026-08-13T13:15:32Z")
Hello there, I’m trying to use the ORS-plugin to calculate the walkability with another QGIS-Plugin called OS-Walk-EU. I am already using the sample data provided by the developers of the OS-WALK-EU-Tool which should b… --- ## [\[Error\] Direction for foot hiking: Failed to load resource: Origin https://maps.openrouteservice.org is not allowed by Access-Control-Allow-Origin. Status code: 503](https://ask.openrouteservice.org/t/error-direction-for-foot-hiking-failed-to-load-resource-origin-https-maps-openrouteservice-org-is-not-allowed-by-access-control-allow-origin-status-code-503/7995)
**Author:** [@kf99916](https://ask.openrouteservice.org/u/kf99916)\ **Replies:** 1\ **Last updated:** [August 12, 2026, 11:10am UTC](https://ask.openrouteservice.org/t/error-direction-for-foot-hiking-failed-to-load-resource-origin-https-maps-openrouteservice-org-is-not-allowed-by-access-control-allow-origin-status-code-503/7995 "2026-08-12T11:10:04Z")
Hi, As title. I saw the error in JS console and show an infinite “Calculating route…” loading state. --- ## [Profile - Hiking (and others) down](https://ask.openrouteservice.org/t/profile-hiking-and-others-down/7997)
**Author:** [@RobertDresler](https://ask.openrouteservice.org/u/RobertDresler)\ **Replies:** 4\ **Last updated:** [August 11, 2026, 5:27am UTC](https://ask.openrouteservice.org/t/profile-hiking-and-others-down/7997 "2026-08-11T05:27:29Z")
Hi, it seems that from this morning Profile - Hiking and other are down due to maintenance - see https://status.openrouteservice.org Is this known issue and if so, do you know when approximately it could be resolved? T… --- ## [Itineraries not being calculated in Classic ORS](https://ask.openrouteservice.org/t/itineraries-not-being-calculated-in-classic-ors/7990)
**Author:** [@coo1guy](https://ask.openrouteservice.org/u/coo1guy)\ **Replies:** 1\ **Last updated:** [August 10, 2026, 11:25am UTC](https://ask.openrouteservice.org/t/itineraries-not-being-calculated-in-classic-ors/7990 "2026-08-10T11:25:47Z")
I had the case a long time ago and the problem seems to happen again: In the classic version of ORS, choose “Road Bike” and select a From and a To point and it seems that no itinerary is calculated. Reproductible in va… --- ## [Addresses not found in Geocode](https://ask.openrouteservice.org/t/addresses-not-found-in-geocode/7996)
**Author:** [@BramWemaron](https://ask.openrouteservice.org/u/BramWemaron)\ **Replies:** 0\ **Last updated:** [August 10, 2026, 11:20am UTC](https://ask.openrouteservice.org/t/addresses-not-found-in-geocode/7996 "2026-08-10T11:20:37Z")
We use Geocode to look up addresses for our routes that vans need to take to transport people. For instance, we were able to find the addresses: Kleine Erven 2, Rosmalen,NB,Nederland, Kleine Erven 4, Rosmalen,NB,Nederla… --- ## [No routing over street in Herrenberg](https://ask.openrouteservice.org/t/no-routing-over-street-in-herrenberg/7920)
**Author:** [@Harald-ORS](https://ask.openrouteservice.org/u/Harald-ORS)\ **Replies:** 4\ **Last updated:** [August 8, 2026, 8:00am UTC](https://ask.openrouteservice.org/t/no-routing-over-street-in-herrenberg/7920 "2026-08-08T08:00:57Z")
does not produce a meaningful route, while other router do without problem. OpenStreetMap --- ## [Custom\_model speed limit ignored](https://ask.openrouteservice.org/t/custom-model-speed-limit-ignored/7993)
**Author:** [@jerome](https://ask.openrouteservice.org/u/jerome)\ **Replies:** 0\ **Last updated:** [August 7, 2026, 2:57pm UTC](https://ask.openrouteservice.org/t/custom-model-speed-limit-ignored/7993 "2026-08-07T14:57:23Z")
Here’s my config: ors: engine: profile\_default: build: source\_file: example.osm.pbf profiles: #driving-car: # enabled: true cycling-regular: enabled: true build… --- ## [Bike router ignores Oneway on a bicycle\_road](https://ask.openrouteservice.org/t/bike-router-ignores-oneway-on-a-bicycle-road/7992)
**Author:** [@SafetyIng](https://ask.openrouteservice.org/u/SafetyIng)\ **Replies:** 0\ **Last updated:** [August 6, 2026, 2:21pm UTC](https://ask.openrouteservice.org/t/bike-router-ignores-oneway-on-a-bicycle-road/7992 "2026-08-06T14:21:15Z")
I have find the problem, that somehow ORS routes against the oneway of a bicycle road in Magdeburg: Link to the routing. The bicycle road on osm.org --- ## [Matrix for shortest/fastest route preference](https://ask.openrouteservice.org/t/matrix-for-shortest-fastest-route-preference/3903)
**Author:** [@jehamannco](https://ask.openrouteservice.org/u/jehamannco)\ **Replies:** 13\ **Last updated:** [July 30, 2026, 9:52am UTC](https://ask.openrouteservice.org/t/matrix-for-shortest-fastest-route-preference/3903 "2026-07-30T09:52:24Z")
Hi, I noticed that the matrix API for “driving-car” profile just calculates routes for the case where preference is “fastest”, would it be possible to change the preference to “shortest” via a preference flag in the requ… --- ## [Using ORS in not non-profit mobile app](https://ask.openrouteservice.org/t/using-ors-in-not-non-profit-mobile-app/7989)
**Author:** [@Mateusz\_Skupnik](https://ask.openrouteservice.org/u/Mateusz_Skupnik)\ **Replies:** 1\ **Last updated:** [July 30, 2026, 6:45am UTC](https://ask.openrouteservice.org/t/using-ors-in-not-non-profit-mobile-app/7989 "2026-07-30T06:45:07Z")
Hi, I wanted to incorporate ors directions into mobile app im making, it will be avilable google play store. app will have ads in it and i will (hopefully) profit of of it. can i still use standard plan? (there are rout… --- ## [Maximum time for isochrones](https://ask.openrouteservice.org/t/maximum-time-for-isochrones/7113)
**Author:** [@nicolas](https://ask.openrouteservice.org/u/nicolas)\ **Replies:** 4\ **Last updated:** [July 29, 2026, 3:44pm UTC](https://ask.openrouteservice.org/t/maximum-time-for-isochrones/7113 "2026-07-29T15:44:21Z")
What is the maximum time that can be selected? Original post: quale il tempo massimo che si può selezionare? --- ## [Matrix & Directions return 502 – "DNS lookup failure for heigitsv03.heigit.org"](https://ask.openrouteservice.org/t/matrix-directions-return-502-dns-lookup-failure-for-heigitsv03-heigit-org/7977)
**Author:** [@androsch](https://ask.openrouteservice.org/u/androsch)\ **Replies:** 6\ **Last updated:** [July 28, 2026, 3:45pm UTC](https://ask.openrouteservice.org/t/matrix-directions-return-502-dns-lookup-failure-for-heigitsv03-heigit-org/7977 "2026-07-28T15:45:22Z")
Hi ORS/HeiGIT team, Since ~July 23, 2026, both the Matrix and the Directions API fail. The error is generated by your own infrastructure (Apache at heigitlnxproxy01.central.heigit-internal.de), not by my client: 502 Pr… --- ## [Creating Detailed Isochrones with "Holes"](https://ask.openrouteservice.org/t/creating-detailed-isochrones-with-holes/6836)
**Author:** [@BarneyB](https://ask.openrouteservice.org/u/BarneyB)\ **Replies:** 18\ **Last updated:** [July 24, 2026, 9:05am UTC](https://ask.openrouteservice.org/t/creating-detailed-isochrones-with-holes/6836 "2026-07-24T09:05:11Z")
Hi All, I have successfully set up a Dockerised version of OpenRouteService v8.1.0 and must say it’s been a great tool so far - it has imported the entire Great Britain OSM model and is able to do Isochrones and Matrix … [Next page](https://ask.openrouteservice.org/c/ors/5.md?page=1)